Privacy Policy

This website belongs to Nesta – for the purpose of Nesta’s FutureFest a Programme of Events including a large-scale festival (FutureFest) and related evening events (FutureFest Lates). You can find our full details below. This privacy policy explains how Nesta uses personal information we collect via this site. We are committed to protecting your privacy and we take all reasonable precautions to safeguard personal information. This website contains links to other websites. We encourage you to read the privacy statements on the other websites you visit.

1. What kind of information do we collect?

Sign-up details: If you register or sign up for events, newsletters or publications on the site, we will ask you for personal information such as your name, email address, occupation and other contact details such as a contact phone number.

FutureFest Ticket Application details: If you apply for tickets for any FutureFest Event we will ask you for your name, organisation name, address, postcode and country of residence, email and contact details including a telephone number.

Feedback and surveys: We may also ask you for feedback about Nesta or FutureFest or to complete surveys.

Online activity: When you use our website, we obtain information about the device from which you accessed it, your visits and use of the website including your IP address, location, browser type and version, referrer and activity. We record your activity and preferences when visiting the sites through the use of cookies (see “Cookies”, below).

Your posts and communications: If you post content or communicate via the site, we may also ask for your name, occupation and the organisation you may work for. We also store and monitor your content and communications.

2. What do we do with information we collect and what is our legal basis for this?

Third party processors: As is indicated below, we may use third party platforms and processors to deliver newsletters, process applications, event registrations, ticket sales and payments, surveys, and any request to update your data contact preferences. In using these third parties we are pursuing our legitimate interest to use third party technology to achieve greater efficiency within our organisation. To balance our interests against yours, we have taken steps to ensure these third parties maintain appropriate technical and organisational measures to keep your personal information secure.

Sign-up details: If you sign-up for us to send you newsletters, publications and other information about Nesta, FutureFest our partners and activities (see “Marketing” section below), we will use your personal information to send these to you. Our legal basis for doing this is your consent. You have the right to withdraw this consent at any time, as explained in the “Marketing” section below.

FutureFest Tickets: If you purchase tickets for a FutureFest Event, we will use your personal information to process your application for tickets to attend the Event, take payment, for our administration and management at the Event and to send you any updates or information regarding the Event and its follow-up. Our legal basis for doing so is to fulfil the agreement with you for your attendance at the Event.

We use Ticket Tailor as the registration system for FutureFest Events, which may store and process this personal information on servers located outside of the European Economic Area (EEA). Ticket Tailor comply with the EU-US Privacy Shield Framework. If you wish to know more please see the Ticket Tailor privacy policy.

We use Stripe a third party processing company to process your payment. Stripe will be the data controller of your information for the purpose of processing that transaction Stripe may store and process your information outside of the EEA. Please read Stripe terms and conditions before completing your payment. For more information see the Stripe privacy policy.

Feedback and surveys: If you agree to give us feedback or complete a survey, we will use the information to improve our work and activities. We usually use Surveygizmo to process surveys, and they only process your information on our instructions. Surveygizmo operate in the US and comply with the EU-U.S. Privacy Shield Framework. For more information see the Surveygizmo privacy policy.

Online activity: The information that we obtain about your device helps us to monitor the website and keep it secure. The cookies we use tell us how you use the site and what pages you have visited. In pursuing this activity, we use our legitimate interest of monitoring and improving the performance of the site, and its security and to help us understand more about our customer’s interests and preferences, and to inform our marketing strategy. Some of these cookies are used for marketing purposes and, if you agree, will be used to send you tailored advertisements. For more information, see “Cookies” below.

Posts and Communications: If you post any comments on the website, any personal information you agree to provide will be displayed publicly on the website along with your comments.

For all kinds of information collected: Please make sure that any personal details you provide are accurate and up to date, and let us know about any changes. Please get consent first before giving us anyone else’s information.

The nature of Nesta’s work means we often work in partnership with other organisations, however, we will not share your information with any other organisation unless we have your permission first, unless we have a legitimate interest to do so (see section 5 below).

We may also use your information, including your organisation name, postcode and country of residence to carry out analysis and research to improve our publications, events and activities, customise our website and its content to your particular preferences, notify you of any changes to our website or to our activities that may affect you, to prevent and detect fraud and abuse, and to protect other users.

However you choose to engage with or support Nesta, we may retain your information for our own legitimate business interests for statistical analysis purposes, in order to review, develop and improve our business activities. In this situation, we will only keep any personal information if it is necessary to do so, and will always put in place appropriate safeguards, including where possible anonymising or minimising the data retained.

We use a third party to provide cloud based data security, storage and disaster recovery service to backup data that we hold, we currently use Barracuda Networks lncorporated. Barracuda are a company based in the U.S. and store your Data outside the EEA. Barracuda complies with the EU-U.S. Privacy Shield Framework. See the Barracuda privacy policy.

3. How long will we keep your information for?

General principle: We will only keep any personal information that you provide to us for as long as is necessary to fulfil the purpose for which you gave us the information and we will securely delete information when it is no longer needed for that purpose, as explained in more detail below.

If you buy a ticket for FutureFest, we will use your information for the purpose of your attendance at the event, and will only contact you for any other purpose if you have said we can. We will retain your personal information collected for FutureFest for 3 years for evaluation and business development purposes; including geographic and social demographic analysis, to help us understand our audience and reach, and to improve future events.

If you buy a ticket, we will also keep your information on our customer database to tell you about future similar events. If you do not wish us to contact you about future events, please let us know by writing to us or emailing us at the at the contact details below.

Consent: We keep records of consent, and any withdrawal of consent, on our files for as long as your personal information is being used in-line with that consent and for a period of 6 years after the consent is withdrawn (unless otherwise requested by you).

Posts and communications: any information that you post on the website shall only be kept and displayed for such time as the subject matter to which is relates is publicly displayed.

Processing for statistical analysis purposes: This type of processing will only be undertaken whilst we retain your personal information in line with the principles explained above.

4. Marketing

If you sign up to our mailing list we will use your details to keep you informed about latest news, blogs, programme updates, research, publications, event details, jobs and funding opportunities, and may request feedback, including our annual audience survey.

We use third party providers, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. We currently use Mailchimp, Salesforce and Ticket Tailor who may store and process this personal information on servers located outside of the European Economic Area (EEA), but do comply with the EU-U.S. Privacy Shield. If you want to know more about how your information will be stored and processed see the Salesforce privacy policy, Mailchimp privacy policy and Ticket Tailor privacy policy. If we use any other providers we will let you know when you subscribe.

If you no longer want to receive marketing communications from us, you can unsubscribe from our mailing list at any time by please clicking the unsubscribe link, at the bottom of our emails or by emailing [email protected] detailing your name and email address. If you are given the opportunity to update your contact preferences in any email from us, this will link to a form hosted by Surveygizmo. If this function is not made available, please email us at the above address with your preference updates.

We use third party marketing services to tailor advertising to you based upon your browsing history on this website, for more information see “Cookies” below.

5. Who else has access to your information?

We may share your information with partners and organisations and companies who help us to operate this site, and help us to administer and run FutureFest and any FutureFest Events including Event Venue owners. We will notify you of the details of those organisations when know. If you purchase a ticket for a FutureFest Event, Our legal basis for doing this is to pursue our legitimate interest of being able to work collaboratively with other organisations to operate and administer the event, programme or activity.

We may share your information within the Nesta group of companies, for the purposes of managing FutureFest. Nesta currently provides all support and services for its subsidiary companies, therefore, our legal basis for sharing your information is to pursue the legitimate interests of shared resources and management reporting between the companies within the group. Our group companies will not process your data outside the EEA unless we notify you otherwise. Details of our group companies can be found on the Nesta website.

Comments, blogs and other information which you post on the site are displayed publicly and can be viewed by other users. Please be careful when disclosing personal information which may identify you or anyone else. We are not responsible for the protection or security of information which you post in public areas.

Numiko the developer of this website, will have access to personal information that you provide, including your name and where you work, if provided, solely for the purpose of the administration and maintenance of the website. Nesta has an appropriate agreement in place with Numiko to ensure the security of your personal information.

We may disclose your personal information to law enforcement agencies if required by law (in which case our legal basis for doing this is for compliance with a legal obligation), or to protect or defend ourselves or others against illegal or harmful activities (in which case, our legal basis for doing this is the pursuit of these legitimate interests).

6. Cookies

This site contains cookies. Cookies are small text files that are placed on your computer by websites you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to site owners. Most web browsers allow some control of most cookies through browser settings.

This site uses cookies that are strictly necessary to enable you to move around the site or to provide certain basic features, such as logging into secure areas.

The site also uses performance cookies which collect information about how you use the site, such as how you are referred to it and how long you stay on certain pages. This information is aggregated and therefore anonymous and is used to improve the performance of the site. If you want, you can block cookies by changing the settings on your browser. Please note that some of the features of the site may not work if you choose to block cookies. To find out more about cookies, see our Cookie Policy.

We also use third party tracking cookies for marketing. These third parties help us to send you tailored advertisements about Nesta, that we think may be of interest to you, based on what parts of Nesta’s websites you have viewed. The advertisements will be shown to you on other search results pages, or on sites within Google’s or any other third-party display network. We do not collect any identifiable information through the use these third-party marketing services.

If you do not wish to receive such advertisements, then you must deactivate these cookies from your account. For more information and links to manage your settings and opt out of these features please see the Cookie Policy.

7. Security

We take steps to protect your personal information and follow procedures designed to minimise unauthorised access or disclosure of your information. If you have a password for an account on this site, please keep this safe and do not share it with anyone else. You are responsible for all activity on your account and must contact us immediately if you are aware of any unauthorised use of your password or other security breach.

8. Contacting us, exercising your rights and complaints

You are legally entitled to know what personal information we hold about you and how that information is processed, which includes the right to:

know what information we hold about you
ask us to correct any mistakes in your information which we hold
ask us to delete your personal information
ask us to stop using your personal information or restrict how we can use it, for example if you feel it is inaccurate or no longer needs to be used by Nesta
to object to us using of your personal information
to object to any automated decision making that we may do using your personal informationIf you wish to know what information we hold about you, or wish to exercise any of your other rights as detailed above, or have any complaint about how we are using your personal information, then please email us using [email protected] or write to us at 58 Victoria Embankment London EC4Y 0DS UK and provide enough information to identify yourself (e.g. name and address or any registration details).

If our information is incorrect or out of date, please provide us with information to update it. If you want us to delete, restrict or stop using any information we hold about you, please explain the reasons why you are asking this. If you are unhappy with how we are using your information, again please explain to us the reasons and we will investigate the matter.

You can also write to the same address if you have a complaint about this policy.

If you are unhappy with how any data rights request or complaint has dealt with you have the right to complain to the Information Commissioner at Wycliff House, Water Lane, Wilmslow, Cheshire SK9 5AF or the following link. https://ico.org.uk/concerns or helpline: 0303 123 1113.

9. Changes to the privacy policy

We may change this privacy policy from time to time. We will notify you of any changes that relate to information we already hold about you, where practicable. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Nesta, a company limited by guarantee registered in England and Wales with company number 7706036 and charity number 1144091. Registered as a charity in Scotland number SC042833.

Registered office: 58 Victoria Embankment, London, EC4Y 0DS

Email: [email protected]